Frequently Asked Questions

Help, my inepro metering product is not working; what should I do?

Despite our utmost care and quality control, an inepro metering product can still unexpectedly fail. Please contact your local reseller for support. If there is no reseller in your area, please contact us.

I want to return an inepro metering product for repair. How does your RMA procedure work?

If your inepro metering product is not working, please contact your reseller for local support. If you still wish to request an RMA from us, please click on the button above with 'I want to register an RMA'. You will then submit a request for an RMA via e-mail, which will then be registered. You will receive an RMA form, which you can fill out and send us with the product.

Where can I find the manual for my inepro metering product?

If available, it can be found on the respective product page. You can also use the search function at the top right of the website page. Please get in touch with your local reseller if you cannot find what you are looking for.

Do I need a single-phase or three-phase electricity meter?

Whether you need a single-phase or three-phase meter depends on your electricity usage. A single-phase meter (1 power wire) is usually sufficient for standard household use with appliances such as lights, a refrigerator, and a washing machine. However, if you want to use several large appliances simultaneously, such as a charging station for an electric car, a heat pump, or heavy machinery, a three-phase meter (3 power wires) is better suited because it can supply more power. We offer several single and three-phase electricity meters. Please visit the product pages for more information.

Do you offer MID, Metas, or MIR-approved electricity meters?

Yes, we offer MID, MIR, and Metas-approved electricity meters. Please check the product page for our wide range of products. If you are not sure what you need, feel free to contact our sales experts.

What kind of communication options does the Ambition 4PU/4PS series have?

This meter offers RS485 modbus and mbus communication.

How many times can you set the ct ratio?

For the ambition 2PU CT: 7 times. For the PRO 380 CT: 1 time.

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